f you’re not over the moon with your new bag, you have 30 days from purchase to return any unused item to us for a full refund, please contact firstname.lastname@example.org to obtain authorisation.
If something terrible happens after this period, you’re covered by the 3 year warranty for any manufacturing faults.
You’re not covered if damage occurs as a result of any of the following; general wear and tear, misuse of the bag, lack of reasonable maintenance, accidents, transportation (such as airline handling) or cosmetic damage.
In the event of this happening, we as the seller will;
Replace or repair the product free of charge.
If the repair is impossible or its repair cost equates to or exceeds the price of the original bag, we as the seller reserve the right to replace the item. If the original product is unavailable it shall be replaced with goods of an equivalent value and with similar features.
To qualify for a replacement or repair, all you have to do is keep your original order details to prove when the bag was purchased. Contact email@example.com stating the nature of the fault and include a photograph where possible. Our lovely team at Cabin Max are always happy to help. We won’t bite!